Refund / Cancellation Policy

You may request cancellation before the order is dispatched. Contact us as soon as possible with your order number.

Once goods have been packed or handed to a courier, cancellation may not be possible. We will confirm whether a cancellation can still be processed.

ASRO may cancel an order if payment is not received or verified, stock is unavailable, an address cannot be served, or we reasonably suspect fraud. Any amount already received will be refunded by the original payment method where practicable.

Please inspect goods on delivery. Report shortage, damage in transit, or a wrong item within 06 hours of delivery, with photos and your order number.

We will arrange a replacement or refund for items that are defective, damaged in transit, or incorrectly supplied, after verification.

Returns are not accepted for change of mind, incorrect size or specification chosen by the customer, cut-to-length or customised goods, or products that have been used, installed, or altered, except where required by law.

Approved refunds are issued to the original payment method (Razorpay, UPI, or bank account used at checkout). Bank and UPI refunds typically complete within 5–10 business days after approval; card refunds follow your bank’s timelines.

Delivery charges are refunded only when the cancellation or return is due to ASRO’s error, a defective or wrong product, or a failed delivery that is not caused by an incorrect address supplied by you.

You can reach us at info@asroindustries.com or +91 96107 02070. Include your order number, registered mobile number, and a brief description of the issue.