Last updated: 2 September 2026
Who we are
ASRO Industries (“ASRO”, “we”, “us”) operates https://www.asroindustries.com and the ASRO online store. This policy explains how we handle personal information when you browse the site, create an account, place an order, apply as a dealer, or contact us.
Information we collect
Account and order details such as name, mobile number, email address, billing and delivery address, and order history.
Payment-related information needed to confirm a transaction. Card and UPI payments are processed by our payment partners; we do not store full card numbers on our servers.
Communications you send us, including enquiries, complaints, dealer applications, and WhatsApp or email messages.
Technical data such as browser type, device, and approximate location derived from IP address, used to operate, secure, and improve the website.
How we use information
To fulfil orders, arrange delivery, provide after-sales support, and send order updates.
To create and manage customer and dealer accounts, and to verify identity where required (for example OTP login).
To respond to enquiries, process dealer applications, and improve our products and website.
To comply with law, prevent fraud, and resolve disputes.
Sharing
We share information with service providers who help us operate the business — for example payment gateways, logistics partners, hosting, and messaging providers — only as needed to perform their services.
We may disclose information if required by law or to protect ASRO, our customers, or the public.
We do not sell your personal information.
Retention and security
We keep order and account records for as long as needed for business, tax, and legal purposes, then delete or anonymise them where practicable.
We use reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure.
Your choices
You may request access, correction, or deletion of personal information we hold about you, subject to legal retention requirements.
You can reach us at info@asroindustries.com or +91 96107 02070.
Updates
We may update this policy from time to time. The “Last updated” date at the top of this page reflects the latest version.